Sales

Recession Tip: Start Stealing – Legally

Look at this massive BMW ad right over top of an Audi dealership in Hong Kong

During recessions, consumers are extremely cost and service conscious.  Customers will switch from your competitors right now for the smallest discounts or friendly nod in their direction.

You can’t go so far as predatory pricing, but in a slowdown, virtually everyone is looking to save a buck.  So target your competitors’ customers and start offering them what it takes to get them to move to you.

Cable and phone companies do this ALL the time, so don’t think this is something new.

Go ahead – steal them away.

pic Jalopnik

Fire Some of Your Customers

Eighty percent of your results come from twenty percent of your clients – as a business coach, I always advise CEO’s to at least fire the bottom twenty percent of your clients (they’re sucking up eighty percent of your time).

Feels odd to be thinking about getting rid of some of your revenues at any time, let alone during an economic downturn, but these clients likely generate very little revenue, and perhaps even cost you money.  So get rid of them.

Your bottom 20% also take up more of your time and energy too.

When cutting these bottom twenty percent clients, you can also eliminate some of the waste or overhead you have in supporting them.  You’ll free up time in all areas of your business especially shipping, customer service and accounting.  You’ll save time in your sales meetings by not talking about these clients.

Fire the bottom twenty percent: clients who take up time, suck up energy or don’t pay their bills. You’ll free up more time for your profitable clients and get more business from new, better ones.

Who would you rather spend time with?  Your Top 5% or your Bottom 20%?  Where are you spending it now?