Archives for April 21, 2010

We’ve all heard some motivational speaker use this one: “God gave you two ears and one mouth; use them in that ratio.”

Too many leaders race to get their two cents in, trying desperately to be heard, without hearing what others are saying first.

I used to think this saying was only applicable to CEOs but it should be applied to everyone at your company.

Are you arguing a point because you want to be right or is it because you’re passionately trying to explain yourself?

Here’s a hint: if you’re communicating with others only to tell them how you want things done, then you’re not communicating effectively.

“Seek first to understand, then to be understood,” wrote Steven Covey, the author of The 7 Habits of Highly Effective People Often the key to great communication is simply listening— really listening to what the other person has to say and waiting to respond once you’ve digested what they’ve said.  Then, if necessary, after you’ve asked a couple of clarifying questions—and only then—is it worth discussing your points.