Most companies treat culture like a department.
They hand it off to HR, maybe create a few values posters, and hope it sticks.
But culture isn’t an HR initiative.
It’s a leadership responsibility.
If you want a culture that actually drives performance, it has to come from the top — and be reinforced in every decision, meeting, and system inside your business.
The Problem With “HR-Driven” Culture
When culture is owned only by HR, it often becomes:
- Too shallow — reduced to perks, slogans, and offsites
- Too disconnected — values that don’t match how leaders actually act
- Too ignored — something employees roll their eyes at, not rally behind
Culture can’t live in a handbook. It has to live in how the business runs.
Who Really Owns Culture?
The answer: the CEO and COO together.
- The CEO defines the vision, values, and story of the company.
- The COO makes those values operational — embedding them into hiring, performance management, and day-to-day execution.
Together, they ensure that culture isn’t just talked about, but lived.
How Leaders Drive Culture Daily
Great culture shows up in:
- Hiring: Choosing values-fit over “desperate fill.”
- Meetings: Running with clarity, respect, and accountability.
- Recognition: Rewarding the behaviors you want repeated.
- Decisions: Saying “no” to opportunities that clash with your values.
Every leader models the culture by what they tolerate and what they reinforce.
Culture as a Performance Driver
Culture isn’t about being nice.
It’s about creating the environment where your people can perform at their best.
A-players don’t stick around for ping-pong tables.
They stay when they’re inspired by the mission, aligned with the values, and supported by leaders who walk the talk.
Culture is not HR’s job.
It’s my job as a leader. It’s your job too.
And if you’re in the COO seat, it’s one of the most powerful levers you’ll ever pull.
When culture is owned at the top, it flows through the entire company.
When it’s left to HR alone, it becomes shallow wallpaper.
This is exactly what we dive into at the COO Alliance — the only private community for seconds-in-command who want to scale culture, execution, and growth side by side.
Want a deeper playbook? Grab my book The Second in Command and learn how to unleash the full power of your CEO–COO partnership.