Tiny Pulse

This is the Only Way to Really Know if Your Customers & Employees Love You

 

When it comes to understanding our customers and employees, most of us are guessing.  Most of us have no real data.  And if we have data, it’s often misleading.

I’ve found that this is the only surefire way to know if your customers or employees really love you.

1) Do a 1+1 question survey.  Here are the 2 questions you ask to get you a rating & areas to improve.  Use a simple tool like Survey Monkey.

Send out a 1 question survey, with a 1 question follow up on the thank you page.

Customer NPS
On a scale of 1 to 10, how enthusiastically would you recommend our company ?
What’s one thing we should do that would have you increase your rating the next time we ask this question.

Employee NPS
On a scale of 1 to 10, how enthusiastically would you recommend our company as a place to work?
What’s one thing we should do that would have you increase your rating the next time we ask this question.

2) This is how its calculated

3) Then you figure out the key projects to do as a company to move higher on each area.  Simple.  And data driven feedback.

NOTE: One additional tool  you can add to the mix – are these surveys you can do to glean additional ongoing insights…

Employee data…
https://www.tinypulse.com/

Top 5 Ways TINYpulse Improves Culture, Recognition, and Results

I asked EOer David Niu, CEO of TINYpulse to write a guest blog post for me – I’m on his Board of Advisors… And I love what they are doing to help companies create awesome workplaces.

Try it out…

Enjoy –

Cameron

***

TINYpulse was inspired by interviews I had with business leaders from around the world about their pain when it came to culture, retention, and recognition. As a result, we built TINYpulse to address these issues and to help them get a pulse on how happy, frustrated, and burnt out their people are before retention sinks and issues become cancerous.

1. Assess How We’re Doing Today. When clients start with TINYpulse, we establish a baseline on how their company is performing and benchmark it against others. We quickly reveal (1) How happy the employees are (2) What percentage know the organization’s vision, mission, and cultural values (3) What the staff think the company does well. We’ve seen companies with Happiness Average as high as 9+ and as low as 3, and we’ve seen businesses where no one knows their vision, mission, and values (including the CEO).

2. Benchmark Improvement. We’re big believers that one can’t improve what they don’t measure. Once we have the baseline, we ask the Happiness question on a consistent basis to create trending. From our research, it takes 6 to 12 months of concerted effort from the management to generate long lasting cultural changes. This benchmark is vital to see how the office culture and morale trend over time as TINYpulse drives positive change.

3. Empower Employee Recognition. As a leader, I may be traveling in and out of the office, but that doesn’t mean that people aren’t going above and beyond for customers or their team. With Cheers for Peers, employees can give recognition to anyone either anonymously or with their name attached. It’s also hugely beneficial come performance review time when all Cheers can be sorted by recipient. It’s so popular that we’re humbled to receive feedback like the following on a regular basis:

The Cheers system is great. I love both receiving one and sending one. I have received and given recognition that would have otherwise gone unspoken.

4. Engage the Power of Team. What’s the worst thing that can happen after soliciting feedback from your team? Doing nothing about it! Sharing the responses, recognition, and suggestions back with the team is the most powerful way to engage them and crowdsource improvement. Of course, we allow the administrators to hide any comments that are insensitive or inappropriate.

5. Create a Safe Place. High performing and self-aware leaders cherish and value continuous 360 feedback from all those around them. However, it is challenging to receive frank feedback from those who they manage. So we’ve architected TINYpulse to protect anonymity (our commitment to anonymity) to create a safe place for employees to voice their opinions without fear of repercussion. Anonymity is key to creating a safe outlet before office talk turns toxic and issues turn into unexpected resignations. Here’s feedback we’ve received regarding anonymity:

You should also know that a group of us were on a break last week grousing about something (in the typically unproductive way that coworkers do) and TINYpulse came up and the conversation changed.  We felt like we had a safe way to honest provide feedback on the thing that was frustrating us, so we didn’t feel compelled to gossip and moan about it among ourselves.  That’s a powerful thing for keeping morale up and negative side-talk to a minimum.

At the end of the day, our mission is to “make employees happier” because happier employees provide better service, are more loyal, and are more productive. See how TINYpulse impacts buuteeq as the CEO and VP of Talent share their experience with screenshots:

book-4

Meetings Suck: Turning One Of The Most Loathed Elements Of Business Into One Of The Most Valuable

We all know that meetings suck, right?

You hear it all the time. It’s the one thing that almost everyone in business can agree on.

Except it’s not actually true… 

Meetings don’t suck.

We just suck at running meetings.   

When done right, meetings not only work, they make people and companies better.

In Meetings Suck, world renowned business expert and growth guru Cameron Herold teaches you how to use focused, time effective meetings to help you and your company soar.

This book shows you immediately actionable, step-by-step systems that ensure that you and everyone in your organization improves your meetings, right away.

In the process, you’ll turn meetings that suck into meetings that work. 

In life, we always hear about people who’ve made huge decisions from their gut – without data.Today, I want you to make a decision, not only from your gut, but also from some data.  A decision that is only $12 per employee but will be priceless for your business.

Right now, your gut is telling you something is wrong with your company’s meetings.  You KNOW everyone complains about meetings.

People HATE going to them, they HATE running them, and they really have NO idea which meetings are truly necessary but they hold meetings simply because they think that is what they SHOULD do.

Even some of the smartest CEOs in the world complain about meetings – Elon Musk publicly told employees at Tesla & SpaceX to walk out of meetings if they weren’t being run properly.

I sent Elon a message saying that wasn’t going to fix anything – the key is to fix the root of the problem – NOT continue to ignore why meetings suck.

A Meeting is – Any phone call, video call or occasion where 2 or more people meet to discuss or work-through office topics.

Most employees on average spend 1-2 hours per day in meetings.

And likely, none of those employees – front-line staff or leaders – have had any training on how to attend meetings or participate in them, LET ALONE How to RUN THEM.

Consider this…

If the Average employee spends just 1 Hour per day in meetings – that’s 1/8th of their time.

If the Average employee earns $50,000 per year.

And they’re spending 1/8th of their time in meetings, that means you’re paying $6,250 dollars per year for just ONE employee to attend meetings.

The reality is, employees spend 1/8th of their time – and 1/8th of your company’s payroll – doing something they have literally NO idea how to do.

The Reality is…

95% of employees are booking & leading meetings – and they have NEVER been trained on how to run them.

95% of employees have had NO training on how to show up and participate in the meetings they attend daily.

And 95% of employees and companies have no idea what meetings are even necessary to hold.

Meetings CAN be hugely effective – IF you know how to run them

Meetings don’t SUCK, we just SUCK at running meetings. 

Investing $15 per employee – to help ensure the $50,000 a year you spend on them is an obvious and easy choice.

This could be the most impactful $15 you’ll ever spend and will save the company’s money, time and resources instantly.

Buying a copy of Meetings Suck for 100% of your employees and having them read it this month will have a huge impact on your company’s success.

book-5

Free PR: How To Get Chased By The Press Without Hiring A PR Firm

Public relations has always been an essential part of doing business which is probably why you’re shelling out big money to an outside PR firm. But the truth is that you don’t need them. You already have all the necessary tools in-house to do as good a job as the so-called experts. 

Cameron Herold and Adrian Salamunovic have taught thousands of company execs how to exploit free media coverage and ditch these expensive, often ineffective outsiders. 

Cameron & Adrian have also built in-house PR teams, spent decades learning how to generate Free PR and how to leverage public relations to complement their sales and marketing strategy. 

In Free PR, you’ll learn how the media world operates while you gain invaluable insider knowledge and actionable advice on how to: 

  • Build your own in-house PR team
  • Provide effective interviews
  • Score great media coverage for free with just a few easy steps 

Landing public relations coverage for yourself and your company is a powerful tool to help elevate your personal brand. PR is easier to generate than marketing, PR is easier to leverage than marketing and PR is more cost effective than marketing. In other words, Public Relations is more critical than ever in growing your brand and your business. 

You’ve got more passion, commitment, a larger stake, and a deeper understanding of your business than any outside PR firm could ever have. So stop wasting money and take the reins yourself.  Learn the secrets to landing TONS of Free PR for your company.

What they’re saying:

“I think PR is the core for promoting any business. Public relations acquires customers! That’s what’s cool about this book.”

– Kevin O’Leary,  Shark on ABC’s Shark Tank

“The ultimate guidebook for those looking to get press, grow their brand, and get in front of the masses. Free PR is the roadmap you’ve been looking for.”

– Peter Shankman, Founder, Help a Reporter Out (HARO)

“Adrian and Cameron will show you the secrets of getting massive exposure for your business. This book is packed with actionable insights from two guys that actually know how to to do it.”

– Dan Martell,  Serial Entrepreneur & Investor (Intercom.io, Unbounce)

“I told Cameron to write the book on generating free PR. I’m excited to see that he’s finally sharing his secrets with the world. This is a must read for any entrepreneurial company and marketing team.”

– Verne Harnish, Founder of Entrepreneurs’ Organization (EO) and author of Scaling Up (Rockefeller Habits 2.0)

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Vivid Vision: A Remarkable Tool For Aligning Your Business Around a Shared Vision of the Future

Many corporations have slick, flashy mission statements that ultimately do little to motivate employees and less to impress customers, investors, and partners. 

But there is a way to share your excitement for the future of your company in a clear, compelling, and powerful way and entrepreneur and business growth expert Cameron Herold can show you how. 

Vivid Vision is a revolutionary tool that will help owners, CEOs, and senior managers create inspirational, detailed, and actionable three-year mission statements for their companies. In this easy-to-follow guide, Herold walks organization leaders through the simple steps to creating their own Vivid Vision, from brainstorming to sharing the ideas to using the document to drive progress in the years to come. 

By focusing on mapping out how you see your company looking and feeling in every category of business, without getting bogged down by data and numbers or how it will happen, Vivid Vision creates a holistic road map to success that will get all of your teammates passionate about the big picture. 

Your company is your dream, one that you want to share with your staff, clients, and stakeholders. Vivid Vision is the tool you need to make that dream a reality.

miracle-morning

The Miracle Morning for
Entrepreneurs: Elevate Your SELF to
Elevate Your BUSINESS

READY FOR EXPLOSIVE GROWTH AS AN ENTREPRENEUR AND ACCELERATED SUCCESS IN THE REST OF YOUR LIFE?

A step-by-step guide to enjoying the roller-coaster ride of growth — while getting the most out of life as an entrepreneur. A growth-focused approach: The book is divided into three sections, which cover planning for fast growth, building a company for fast growth, and leading for fast growth. Each topic the author covers — from creating a vision for the company’s future to learning how to generate free PR for a developing company — is squarely focused on the end goal: doubling the size of the entrepreneur’s company in three years or less. A down-to-earth action plan: Herold’s experienced-based advice never gets bogged down in generalities or theory. Instead, he offers a wealth of practical tips, including: How to design meetings for maximum efficiency; How to hire top-quality talent; How to grow in particularly tough markets; How to put together a board of advisors — even for a smaller company; How even the busy entrepreneur can achieve a work/life balance.

READY FOR EXPLOSIVE GROWTH AS AN ENTREPRENEUR AND ACCELERATED SUCCESS IN THE REST OF YOUR LIFE?

Hal Elrod’sThe Miracle Morning has helped redefine the mornings and the lives of millions of readers since 2012. Since then, careers have been launched, goals have been met, and dreams have been realized, all through the power of the Miracle Morning’s six Life S.A.V.E.R.S.

THESE SIX DAILY PRACTICES WILL FUEL YOUR EFFORTS TO CREATE AND SUSTAIN POSITIVE CHANGE IN YOUR LIFE.

Now The Miracle Morning for Entrepreneurs brings you these principles in a whole new light—alongside the Entrepreneurial Elevation Principles and the Entrepreneur’s Elevation Skills. These are essential skills that you need to create a successful business and personal life. Cameron Herold— Bestselling Author and a widely-respected expert on entrepreneurial mindset—brings his wisdom and insight to you using Hal Elrod’s powerful Miracle Morning framework.

DEVELOP A VISION FOR YOUR BUSINESS, AND BECOME THE INFLUENTIAL AND INSPIRING LEADER YOU WERE ALWAYS MEANT TO BE.

The principles and skills you’ll find in this book will help you to channel your passion and achieve balance in a remarkable new way. – Learn why mornings matter more than you think – Learn how to master your own self-leadership and accelerate your personal development – Learn how to manage your energy—physical, mental, and emotional – Learn how to implement Hal Elrod’s invaluable Life S.A.V.E.R.S. in your daily routine – And much more… You’re already an entrepreneur. Now discover how to take your success to the next level by first taking yourself to the next level. The Miracle Morning for Entrepreneurs is your roadmap to masterfully building an empire with a powerful vision, utilizing your areas of personal genius, with the right team at your side.

Start giving your business and your life the very best opportunities for success, right now.

A step-by-step guide to enjoying the roller-coaster ride of growth — while getting the most out of life as an entrepreneur. A growth-focused approach: The book is divided into three sections, which cover planning for fast growth, building a company for fast growth, and leading for fast growth. Each topic the author covers — from creating a vision for the company’s future to learning how to generate free PR for a developing company — is squarely focused on the end goal: doubling the size of the entrepreneur’s company in three years or less. A down-to-earth action plan: Herold’s experienced-based advice never gets bogged down in generalities or theory. Instead, he offers a wealth of practical tips, including: How to design meetings for maximum efficiency; How to hire top-quality talent; How to grow in particularly tough markets; How to put together a board of advisors — even for a smaller company; How even the busy entrepreneur can achieve a work/life balance.