Email and written notes are overused and can be destructive.
Whenever possible, have a face-to-face discussion with someone to communicate an idea, a feeling, whatever.
I loved keeping a list of items I’d normally email out to each person and at our weekly meeting, I’d go through each of the items on our list in person instead of wasting time sending the information via email.
I teach CEO’s to be careful of buying into the lie and deception that ’email can save time communicating’. I’ve seen executives become angry and quit from a misunderstood email, and companies fold because email became their main source of communicating, stripping them bare of culture, trust and human connection.
Skype Video or iChat
One of tools that is becoming widely popular for obvious reasons is video chat. It’s fantastic for building relationships with people who are both near and far away. I’ve found that if you can get a prospective client on a call using video chat it’s much easier to build a relationship and close the deal.
I use video chat daily in coaching and mentoring entrepreneurs, and if I had employees living and working remotely (or even 2 floors down!) I would do all of our calls on video chat versus the phone. The connection is just so much stronger and best of all, it’s free!